Software Implementation Project Manager 02309835 - Career Development Partners (Detroit, MI) in Detroit, Michigan For Sale
Job Description You will provide consulting support throughout the product implementation process. You will be responsible for updating management or vendors and preparing reports on project status as needed. Your responsibilities can range from delivery of business analysis and implementation to arranging for development and delivery of customer modifications. When working in a Project Management capacity you ensure implementation deadlines are met and assist with scheduling issues and implementation hurdles. When working on development issues or modifications your responsibilities include ensuring that the design, development, testing, documentation, and installation of custom modifications requested by business partners, customers or management are well executed. You will also be responsible for overseeing customer business process re-engineering consulting, application installation and implementation, customer testing, data conversion, custom report writing and third party product integration services. Responsibilities: Serves as Project Manager for client implementations, leading project teams in defining, planning, and implementing solutions Utilizes consultative skills to identify customer pain points as well as develop and manage statements of work Meets with the business user community as directed, to discuss the requirements for necessary information needed to design/configure new systems Translates loosely defined business problems into a set of objective, concise and logical requirements Assists client in documenting business unit workflows, clarifying and confirming the specifications Updates and manages project timelines, meets with project team and client representatives as needed to communicate status Identifies risks provides analysis and contingency planning Develops deep client relationships at all management levels and builds client confidence Focuses on customer satisfaction, service delivery quality and financial profitability Schedules staff to deliver installation andconfiguration of Sage product offerings Utilizes broad range of management skills to verify analysis and implementation of highly customized solutions Ensures that data conversions, and the creation of utilities and complex reports are well executed Acquires, maintains, and expands knowledge of relevant product offerings, current professional services policies, and methods of project management, in order to provide business solutions to customers Provides leadership in conducting and coordinating customer meetings and communications during the implementation process Verifies that customer conducts product acceptance testing and evaluation Works with customers to achieve the best solutions for customer to maximize product use, benefits, and functionality Provides subject matter expert information to clients Schedules System Administrator training at client Qualifications: 7+ years Project Management/Consulting experience implementing or supporting mid-market software solutions required. Knowledge and understanding of common mid-market business processes, as well as methodologies and delivery processes to develop and implement solutions addressing complex business issues of mid-market customers required Superior organizational skills able to self-manage assignments, travel arrangements, expense reports, evaluation forms, etc. required Ability to successfully multitask and prioritize job requirements while remaining very detail oriented Strong communication [including written and presentations], active listening, relationship building, and negotiations skills required Ability to travel up to 60-70% required Knowledge of Sage products strongly desired
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