Field Engineer I - (Detroit) in Detroit, Michigan For Sale
Field Engineer I The entry level Field Engineer is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. Responsibilities: Assist with the day-to-day maintenance and repair of company PCs Perform installation, configuration and upgrade tasks Ensure that users are equipped with hardware and software that conform to the client’s requirements; this includes PC refresh, repairing hardware and software, project work and location moves for the organization Serve as primary contact and troubleshooter on PC and printer related problems and requests Communicate to management on status of problems and recommend improvements to systems Keep current on most recent trends and technologies, suggest improvements to bridge with other departments and keep technical knowledge current Knowledge, Skills and Abilities (KSAs): Keep current on most recent trends and technologies, suggest improvements to bridge with other departments and keep technical knowledge current The ability to work independently as well as in a team environment Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful The ability to lift up to 50 pounds and be on call Education and Experience: Associate’s degree in computer science, technical/vocational training or equivalent work experience and 1+ years of customer support in a technical field and 1 to 3 years of technical support experience A+ Certification Microsoft Certified Desktop Support Technician Certification a plus Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch
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