Service Agent Self Review and Field Action System Administra - General Motors (Warren, MI) in Detroit, Michigan For Sale
Service Agent Self Review and Field Action System Administrator-SALxxxx176 Service Agent Self Review and Field Action System Administrator As the SASR and Field Action Administrator SME your job will include overall responsibility for system function, maintenance and enhancements at a global level. The SASR process places dealers into observation periods for out of line warranty conditions. The position will require working with Global business leadership to train and launch the Service Agent Self Review process. Active monitoring monthly reports and system status while taking input from multiple groups to make decisions. The ability to present to all levels of management and to provide leadership, updates and direction to a group is a must. Candidate will be the SME on the SASR process, calculations relating to vehicle warranty expense comparison, and validate the system is functioning as designed. Field Actions must be monitored to determine areas of potential issues and address as necessary with IBM and Global management. Work with the FPE, GM Recall Information Systems team and various groups worldwide to launch Field Actions, make system enhancements and problem solve issues as they arise. Publishes Global Business Unit Labor rates and explain and perform calculations being performed. - Performs other related duties and assignments as required - Excellent communication and interpersonal skills - Excellent organizational skills - Demonstrated ability to use good judgment and logical reasoning Qualifications Basic Required: - Bachelor Degree or equivalent experience - Knowledge of Field Service Operations, Aftersales - Ability to manage unique, unusual and difficult problems and situations - Excellent Planning and Organizational Skills - Demonstrated commitment to customer focus - Strong analytical ability, communication and interpersonal skills required to build relationships with team members. - Demonstrated ability to manage multiple and difficult projects and assignments with high level of autonomy and accountability for results - Demonstrated initiative for reaching beyond work assigned to improve output and/or help others - Strong oral & written communication skills - Strong computer skills (Excel, Power point) - Ability to work off hours to support Global Business Partners as required Basic Preferred: - Experienced in Field and/or Central Office Service roles - Experience with SAP, system testing and integration would be beneficial - C# experience or exposure Warren, Michigan Primary Location:US-MI-Warren Posting Date: Jul 25, xxxx, 11:19:02 AM - Ongoing Job:Sales, Service & Marketing
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